Help Center
Search results
Solution home
Splash Kuwait
refer-a-friend
6
Do you have a referral programme and how does it work?
How can I participate in your referral programme?
When will I receive my referral shopping credit?
I got a referral link from my friend. How can I enjoy the referral discount?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Click & Collect
18
How does Click & Collect work?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
Can I choose any store?
View all 18
Returns Policy
27
What is your policy on returns?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was KWD 9 or more, so I qualified for free shipping. Do I still get free shipping if I return part of my order?
Can I exchange my purchase for another product?
View all 27
Returns Process
10
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
When will you pick up the products I want to return?
Will you still accept a return if I've discarded the packaging?
View all 10
My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
7
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Do I have to pay VAT on my charity donation?
Do you provide a choice of charities?
View all 7
In-Store
14
Where's my nearest store?
What time are your stores open until?
How can I pay for my order?
How do I apply for a job?
What if I have other questions?
View all 14
Shukrans
25
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 25
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
Other Information
8
Huawei offer terms and conditions
NBK Bank White Wednesday Sale T&Cs
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
Where can I get information about the Landmark Group?
View all 8
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions