You can return your products in three ways
I. Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Kuwait.
- Hand over your return - an authorised staff member will take your package.
- After we check your returns, we'll process your refund:
- If you’ve paid by Knet, you can ask for a Credit Note or a refund to My Credit in your account.
- If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
II. Request a return online
Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
- Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.
III. Call for a pick-up
- Wrap and seal your products in their original packaging.
- Call us on 18-00-871 to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by Knet, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).
Don't forget to check our returns policy first to see which products you cannot return.